Credit card:

When ordering you select your type of credit card (we accept Visa, Mastercard, American Express, Maestro, Switch or Laser cards) and we debit the sum from your credit card account for the available goods at the time of shipping.

When paying by credit card please always use our Secure Server which transfers encoded data.

Please note that we can only trade and invoice in Pounds Sterling (GBP). Your credit card company may charge you a different exchange rate, and sometimes European card companies make a small commission charge from Euro to Pound conversions.

Please check with your card company or bank if in doubt.

If your order is large and it is your first order on credit card 1to1 Music may request proof of the cards details - for your saftey as well as ours!

PayPal:

PayPal is now an available method of payment at 1to1 Music. It´s quick, easy and safe! If you haven´t got an account with Paypal already you can set one up at www.paypal.com. The procedure is very simple!

Enter your PayPal Login and Password details when you´re ready to complete your order and confirm the total amount. Like credit card payments we will only debit your PayPal account shortly before we ship your order. 

Amazon Payment:

Paying by Amazon Payment allows you to use the address and payment details already saved on your Amazon Account to quickly and safely complete your order. 

Please note for items exceeding 30 kilos, or heavy goods such as PA equipment, pianos, etc. - we have to thomann employ the services of a heavy haulage company. As such this will extend the average delivery time to roughly 7 to 10 working days. 

Please also note, as the goods cannot be packed via normal methods there can be up to a 48 hour delay from the invoice thomann being written to the goods being shiped as the order is packed by hand to ensure safe carriage.

We use Royal Mail and a variety couriers to include DPD, UPS, Parcel Force and FEDEX. If you choose your product and proceed to checkout you will see the shipping rate associated with your purchase. 

Any questions please contact us.

1to1 Music offer a 14 day money back guarantee on everything you buy and remember, all items are delivered SUPER-FAST within the UK and Ireland.

Email addresses and extensions

As a 1to1 Music customer you can reach us by phone or via email. Here is a list of the email addresses and phone numbers all our departments. 

Email :  sales@1to1music.co.uk 

1to1music
Unit 24
Lowes Industrial Estate
31 Ballynahinch Road
Carryduff
Belfast
Northern Ireland
BT8 8EH
United kingdom

Tel: +442890814855

Opening hours 

09:00-1700 (GMT) 

Thank you for understanding that we can only respond to 1to1 Music inquiries within our working hours